Frequently Asked Questions

We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@crystalo.store

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@crystalo.store

Fast Worldwide Shipping

Get your orders quickly with our expedited shipping services available globally

30-Day Money Back Guarantee

Shop with confidence knowing that returns are easy and free

Secure Payment Options

We offer safe and diverse payment methods including credit cards and PayPal

Exclusive Offers

High-Quality Products

We source the finest products to ensure your complete satisfaction

Easy Returns

Hassle-free returns process to ensure you are satisfied with every purchase

Friendly Support

Our friendly team is here to assist you with a smile, making your experience enjoyable

Contact

support@crystalo.store

Customer support

Company info

Our mission

We believe that shopping should be a pleasure, not a chore. That's why we've created a one-stop online destination that brings you the finest selection of products from around the world.

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